Digital Services Act

Last updated: 4 November 2026

The EU Digital Services Act (DSA) sets rules for websites that host what other people post. This page covers the MtLocalGoodies marketplace: where to write to us, how to report a listing, how we decide and how to challenge a decision. The full rules are in our Terms & Conditions.

1. Who runs the marketplace

MtLocalGoodies is run from Malta by an operator registered in Malta. The operator’s name and VAT number are in our Privacy Policy.

2. Single point of contact

Under Articles 11 and 12 of the DSA, one address serves users, the authorities in Malta, the European Commission and the European Board for Digital Services: info@mtlocalgoodies.com. Write to us in English or Maltese. You do not need a lawyer or an account to use it.

3. Reporting illegal content

Every marketplace listing has a “Report this listing” button. Tell us the reason, explain what is wrong and confirm that you believe your report is accurate. An email address is optional; if you give one, we send you a reference number and later our decision. We never tell the advertiser who reported them. How reports are handled is set out in section 11 of our Terms.

4. Decisions and statements of reasons

A person reviews every report. Some listings are hidden automatically while they wait for that review, for example after several separate reports. When we remove a listing, refuse to publish it or hide it, we email the advertiser a statement of reasons. It says what we decided, the facts behind it, the rule or law it rests on, whether an automated check played a part, and how to challenge it.

5. Appeals

• Reply to the email with our decision within six months and ask us to look again. We tell you the result by email.
• Under Article 21 of the DSA you can take the dispute to a certified out-of-court dispute settlement body.
• You can also go to the courts of Malta at any time.

6. Advertising and profiling

We do not show advertising based on profiling of the people who use the marketplace. Paid plans for businesses in the directory are fixed-price and are not targeted at individual visitors.

7. Questions

For anything on this page, write to info@mtlocalgoodies.com.